Spinrollz Casino: who to contact for each issue
+64 9 028 6121Gaming OGL/2006/5822/660
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Contact Spinrollz Casino and get to the right person

Reach Spinrollz Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, New Zealand time.

Start the chat Licensed since 2006
Paid today
189,611 NZ$
6,370 Players online
Curaçao LicensedOGL/2006/5822/660 — Gaming Control Board Curaçao. Audited by QUINEL and GLI.
14-Minute PayoutsAverage withdrawal in 14 minutes. Up to NZ$58,000 per transaction, NZ$128M monthly payout volume.
256-Bit EncryptionBank-grade TLS secures every deposit, spin and withdrawal. Trusted by 263,000+ players.
Three routes to a person

Skip the queue before you write

Every hour of every day, someone is on the other end of these three routes.

Help needed right now
Best for a quick answer you want right now. A chat window opens in minutes, and typical replies land in about 3 minutes, any hour of the day or night.
Open chat
Sending documents
Best for documents, account changes and anything you want in writing. Write to [email protected] and expect a reply within about 4 hours.
Write to us
Can I speak to someone?
Best for a stuck payment or a problem you want to talk through. Call +64 9 028 6121 in NZST, and typical wait time is 3 minutes.
Call now
Local details

Can New Zealand players get local help?

Spinrollz Casino runs a New Zealand number and a New Zealand clock, so help fits your day.

Reaching us

New Zealand phone+64 9 028 6121
Support time zoneNZST
Support languagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who watches

Supervisory authorityGaming Control Board Curaçao, license OGL/2006/5822/660

Help nearby

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Have these five things ready

Front-load the facts below and the first reply usually settles the question.

  • Registered email address on the account
  • Account number or player reference
  • Screenshot or timestamp of the problem
  • Payment method and amount involved
  • Photo ID and proof of address
Fewer handovers

One mailbox for every matter, not one general queue

Send your question to the right inbox and it skips the first handover entirely.

Your account

General support[email protected]
Document verification[email protected]

Money matters

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Privacy and data requests[email protected]
Business and partnerships[email protected]
Three channels, seven answers

Real numbers for every channel

This block settles how long you wait and who picks up on each channel.

Live chat

Chat hours24 hours a day, 7 days a week
Chat first reply3 minutes
Time zoneNZST

E-mail

E-mail address[email protected]
E-mail reply4 hours

Phone

Phone number+64 9 028 6121
Phone waiting time3 minutes

Spinrollz Casino backs the free New Zealand services

Spinrollz Casino points players to three New Zealand services that work outside the gambling industry. None of them sells anything, and each one is set up for people who want to stop, cut back, or understand what is happening.

Problem Gambling Foundation of New Zealand. Counselling, a chat service and practical advice for anyone worried about their own play or someone else's.

Gambling Helpline New Zealand. A free phone line that people in New Zealand can ring any hour when gambling is getting out of hand.

Multi-Venue Exclusion Programme. Lets venues and players arrange a ban across several betting venues at once rather than one at a time.

Read more
A second look

From a chat reply to a formal review

Small frictions get cleared in chat, and bigger ones climb the same steps this brand follows.

Spinrollz Casino logs it
Send the details to [email protected], including what happened, when, and the reply you already have. Every case gets a written record from that point.
Answer the handler directly
A named handler replies with the outcome or a clear question back. Keep the thread together rather than opening a second one.
Waiting on an internal review
Ask for the internal escalation when the reply misses the point, and explain in one sentence what you expected instead. This raises it above the first desk.
Who comes after us?
If the internal answer still falls short, you may refer the matter to the Gaming Control Board Curaçao. Note the date of your last exchange.
Spinrollz Casino in brief

Keep these answers close by

Worth a look before you open a chat, send an e-mail or dial the New Zealand number.

trustWhat happens when the first answer does not settle it?+
Nothing in a chat or phone call is the last word. Ask the adviser to pass the matter to a supervisor, and if that still leaves you short, put it in writing to [email protected]. The complaint then goes up the ladder to the Gaming Control Board Curaçao, the regulator named on this page.
trustWhat if my problem only shows up at midnight?+
Someone is on the line and in the chat at every hour, weekday, weekend and public holiday included. The times quoted here are New Zealand time, NZST, so a Sunday evening query is answered in the same shift as a Tuesday morning one. E-mail messages are read throughout the day too.
trustWhen will my account be verified?+
Most checks close inside thirty-four hours from the moment your documents land in the queue. Photo ID, proof of address and a picture of the payment card are the three items asked for, and unfinished paperwork is what pushes the clock back. [email protected] is the desk that handles it.
trustWhy should I care about the licence number?+
Spinrollz Casino N.V. holds licence OGL/2006/5822/660, issued by the Gaming Control Board Curaçao, and has held it since 2006. That licence is the reason the rules on bonus wagering, withdrawal limits and account closure are written down and can be checked. QUINEL and GLI audit the game fairness behind it.
trustWhere can I read support in a language I know?+
Advisers answer in English, German, Finnish and Norwegian. A New Zealand player writes in English and gets English back, and the same team can pick up a thread in any of the other three if a household uses them. Say which language you prefer when you first make contact.
trustCan I get help and keep my password private?+
Three details are enough to open your file: the e-mail address you registered with, your date of birth and the last four digits of the card you used. No adviser needs your password, and any request for one is not from Spinrollz Casino. Even the person reading your account cannot see the password itself.
Know who you deal with

Check who runs the casino

After reading this you will know exactly which company holds the licence and how to reach it.

Company

Legal nameSpinrollz Casino N.V.
Company number746957 (Curaçao)
AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2006/5822/660

Written contact

Support e-mail[email protected]

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